Frequently Asked Questions (FAQs)
1. What types of dyes do you offer?
Hajvery Chemicals offers three main categories of dyes used for fabric dyeing:
- Direct Dyes – Ideal for cellulose fibers like cotton and linen.
- Disperse Dyes – Used for synthetic fibers such as polyester and acetate.
- Acid Dyes – Best for cotton, wool, and other fibers, offering high color yield and excellent fastness properties.
2. How can I place an order?
Orders can be placed by contacting our sales team at [contact information]. You may also place an order via our website at [website URL] by selecting your desired dye categories and quantities.
3. What is your return and refund policy?
We offer a 30-day return and refund policy for unused products in their original packaging. Please see our full return and refund policy above for details.
4. How do I return a product?
To return a product, please contact our customer service team at [contact information] within 30 days of purchase. We will guide you through the process and provide return instructions.
5. How long will it take to receive a refund?
Refunds will be processed after we receive and inspect the returned product. Depending on the payment method, it may take up to 7-10 business days for the refund to reflect in your account.
6. Are your dyes suitable for all fabric types?
Our dyes are primarily designed for fabric dyeing, including cotton, linen, polyester, acetate, and wool. Please contact us if you need assistance choosing the right dye for your fabric type.
7. Can I buy dyes in bulk?
Yes, we offer bulk orders for large-scale projects. For bulk orders or special requests, please contact our sales team for pricing and availability.
8. Do you offer custom dye formulations?
Yes, we can work with you to create custom dye formulations tailored to your specific needs. Please contact us with your requirements.
9. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team immediately with photos and a description of the issue. We will arrange a replacement or refund based on the nature of the problem.
10. How can I contact customer support?
You can reach our customer support team by email at [email address] or by phone at [phone number]. We are happy to assist you with any questions or concerns.